Boutique
Insta 51c90384b0f618b1362982eb3c0a6e9aa772ff4b0e1bf6a64bda332dc2837d92 Facebook 38e0de8a646094961fd1f96a02884ac69dcb9e1cb2cac44bc425c51e4ea357d3 Youtube 85d0827af6eb338d91c076653998b281edc476f72c6e8f59196adde44024b5fa

Welcome to the website dedicated to VITALISEUR DE MARION®.

This site is intended for the promotion and online sale of VITALISEUR DE MARION®.

The site accessible by the URL www.vitaliseurdemarion.fr and www.shop.vitaliseurdemarion.fr is published by the company NUTRITION QUANTIQUE, Société par Actions Simplifiée, registered in the Trade and Companies Register of Toulon, under the number 524 638 277, whose head office is located at 4 rue Henri Pastoureau in Toulon (83000), telephone: 04 94 01 22 61, email: contact@vitaliseur.net.

Its director of publication is Mr. VEILLON.

The site is hosted by OVH, a simplified joint stock company, registered in the Roubaix Trade and Companies Register under number 424 761 419, whose head office is located at 2, rue Kellermann in Roubaix (59000), telephone: +33(0) 9 72 10 10 07, contact: https://www.ovh.com/fr/support/documents_legaux/contenu_illicite.cgi

GENERAL CONDITIONS OF ONLINE PURCHASE AND USE OF THE WEBSITE

1. Definitions

For the purposes of these Terms and Conditions, where the singular includes the plural and vice versa, the following definitions shall apply to capitalized terms:

1.1 "Products": any good offered for sale by NUTRITION QUANTIQUE on the Site;

1.2 "Customer": any User who has previously registered on the Site in order to make an online purchase on the Site;

1.3 "Account": personal space of the Customer allowing him to consult and modify his personal information and to order online on the Site;

1.4 "General Conditions": terms and conditions of use of the Site and sale of Products on the Site, as accepted by Users and Customers;

1.5 "Content": all documents, information, graphic elements, films, features, soundtracks and/or other services published by NUTRITION QUANTIQUE on the Website and accessible by Users or Customers;

1.6 "Delivery costs": shipping costs to be paid by the Customer for the delivery of the Product(s) to the delivery address indicated by the Customer when ordering;

1.7 "Site": e-commerce site, accessible at the address www.vitaliseurdemarion.fr published by NUTRITION QUANTIQUE, enabling the latter to promote and offer the Products for sale on the Internet;

1.8 "NUTRITION QUANTIQUE": company NUTRITION QUANTIQUE, publisher of the Site, owner and operator of the Products worldwide;

1.9 "User": any person browsing the Site.

2. Acceptance of these general and special conditions of sale

The present General Conditions define the conditions of use of the Site by its Users and the contractual relations between NUTRITION QUANTIQUE and its Customers.

They apply to all Products marketed and services provided by NUTRITION QUANTIQUE on the Site.

The simple fact that the Customer clicks on the link allowing him to have knowledge of the present General Conditions and to order, will be worth irrevocable and definitive consent on behalf of the Customer on all the provisions appearing there.

They are applicable worldwide.

The Customer acknowledges having read, at the time of placing the order, the special conditions of sale for each product offered. He expressly declares to accept them without reserve.

The User and the Customer have the option of printing these General Conditions or saving them on a durable storage medium, which NUTRITION QUANTIQUE recommends.

3. Order on the Site

3.1 Ordering/Purchasing Requirements

To place an order on the Website, you must be at least 16 (sixteen) years old and have full legal capacity, or at least be authorized by your legal representative.

NUTRITION QUANTIQUE reserves the right to carry out certain verifications or partially automatic checks of your details or your solvency, in order to verify that it is not a question of fraud.

Any suspected fraud on the Site will be investigated and, if necessary, prosecuted.

NB: It is strictly forbidden to resell the Quantum Nutrition products (The Vitalizer, the Little Robinson, the Duo or the Ceramic Trio) in a commercial context.

3.2 The Products of the Site

The Products offered for sale on the Site are precisely described in their respective file, with the greatest possible accuracy, particularly with regard to their prices, characteristics and particularities.

The photographs and illustrations accompanying the Products on the Site have no contractual value and do not engage the responsibility of NUTRITION QUANTIQUE.

If errors have been introduced, NUTRITION QUANTIQUE cannot be held responsible in any case.

It is the Customer's responsibility to check with the local authorities in his or her country for any restrictions on the import and use of the Products he or she intends to order.

The offers of the Products and the prices appearing on the Site are valid as long as they are visible and available for sale.

However, the Customer is reminded that the fact of adding to the basket does not mean that the order has been validated.

3.3 How to order

To place an order, you must have an email address.

You may also need to set your browser to accept both (functional) cookies and pop-ups to be able to use all the features of the Website, including adding Products to your shopping cart and making a purchase.

The ordering process on the Site is simple.

1 Choose the products you want.

2 Add products to your cart.

3 Create/Login to your Account

4 Check your order.

5 Definition of delivery and billing options.

6 Summary and validation of your order.

7 Acceptance of the General Conditions.

8 Payment validation .

9 Confirmation of the order on line by NUTRITION QUANTIQUE with your estimated delivery date in case of immediate payment by credit card.

A copy of the automatic order confirmation, or any subsequent changes you have made to the order, will be sent to you by email.

NUTRITION QUANTIQUE strongly recommends that you print or download this document and keep it on paper or on a reliable and durable storage medium.

3.4 Our right to refuse your order or cancel your purchase

NUTRITION QUANTIQUE will honor all orders placed on the Internet Site within the limits of available stocks.

If one or more Products ordered on the Site are not available, NUTRITION QUANTIQUE undertakes to inform the Customer by email.

The order of the Product will then be cancelled and its price refunded, the rest of the order remaining firm and definitive.

NUTRITION QUANTIQUE expressly reserves the right to refuse your order, or to cancel the order after the automatic order confirmation has been sent, without incurring any liability whatsoever, in particular and not exhaustively when :

3.5 Data Control

When you send us your order, we reserve the right to make certain checks on your order before processing it. These checks may include an address or credit check to ensure that there is no fraud involved. In the latter case, we perform partially automated checks on all purchases to detect unusual or suspicious transactions, or transactions that may be identified as potentially involving fraud. Any suspected fraud on the vitaliseurdemarion.fr website will be investigated and, if necessary, prosecuted.

3.6 Customer Service

For any question about the Products, the Site, the present General Conditions, the NUTRITION QUANTIQUE Customer Service Department can be contacted:

By phone from Monday to Friday from 8:30 am to 12:30 pm and from 2 pm to 5:30 pm at +33 (0)4 94 01 22 61 (Cost of a local call in metropolitan France);

by email contact@vitaliseur.com

by mail to the following address NUTRITION QUANTIQUE - BP 5057 - 83091 Toulon CEDEX

4. Price/Payment/ Guarantee

4.1 Prices

The prices of the Products on the Site are in euros, all taxes included, excluding delivery costs which vary according to the desired delivery location.

NUTRITION QUANTIQUE reserves the right to modify its prices at any time without notice. The Products will be invoiced on the basis of the prices in force at the time of validation of the order by NUTRITION QUANTIQUE.

The price invoiced to the Customer is the price indicated on the order confirmation sent by NUTRITION QUANTIQUE by e-mail.

For orders to be delivered outside of France, any customs duties and taxes are the responsibility of the Customer. NUTRITION QUANTIQUE is not required to check and inform the Customer of the applicable duties and taxes. It is the Customer's responsibility to obtain information from the competent authorities of the country, place of delivery. In the event that the Customer refuses to pay customs duties or taxes, any sums owed by NUTRITION QUANTIQUE for the return of the Product(s) will be charged to the Customer and deducted from the refund.

4.2 Terms of payment

Payment is made by credit card, check or bank transfer.

The Products remain the property of NUTRITION QUANTIQUE until full payment is received.

If you pay by credit card, NUTRITION QUANTIQUE uses for the Site a secure mode of payment from its service provider Crédit Agricole - Paybox. The banking data communicated by the Customer are directly transmitted encrypted, without passing through the Site.

In accordance with article L. 132-2 of the French Monetary and Financial Code, the commitment to pay by means of a payment card is irrevocable. By communicating his bank card information, the Customer authorizes NUTRITION QUANTIQUE to debit his bank card for the amount corresponding to the price of the order placed on the Site.

To this end, the Customer confirms that he is the holder of the bank card to be debited and that the name on the bank card is indeed his. The Customer communicates the sixteen digits and the expiry date of his bank card as well as, if necessary, the numbers of the visual cryptogram.

In the event that it is impossible to debit the price of the order, the sale of the Products shall be immediately cancelled by operation of law and the order cancelled. The Customer will be informed by e-mail.

NUTRITION QUANTIQUE takes all necessary steps to ensure the confidentiality and security of data transmitted on the Site through its service provider Crédit Agricole - Paybox.

If you pay by check, NUTRITION QUANTIQUE will initiate the delivery process after your payment has been fully cashed.

If you pay by bank transfer, NUTRITION QUANTIQUE will initiate the delivery process after full receipt of your payment. If the payment is not received within 12 (twelve) calendar days following the placing of your order, your order will be automatically cancelled.

The payment by bank transfer is exceptional and will be done by request via our Customer Service contact@vitaliseur.net.

5. shipping and delivery

5.1 Shipping

No order will be sent without prior validation by NUTRITION QUANTIQUE. Delivery is made within 1 to 14 days from the delivery date shown on the product sheet when your order is validated.

5.2 Delivery

NUTRITION QUANTIQUE delivers the Products from Monday to Saturday according to the average delivery time of the Colissimo service or equivalent, within 1 to 14 days as from the delivery date indicated on the product sheet during the validation of your order.

The Products will be delivered to the address indicated by the Customer at the time of the order. No changes can be made after shipment.

In case of absence, the Customer will withdraw the parcel according to the modalities proposed by the Post Office.

For the follow-up of his current order, the Customer can consult his Account, the site of the partner in charge of the delivery or contact the Customer service of NUTRITION QUANTIQUE by telephone 04 94 01 22 61 or email contact@vitaliseur.net.

It is the responsibility of the Customer to check the condition of the Products delivered and to notify NUTRITION QUANTIQUE's partner in charge of the delivery, within 3 (three) days of receipt of the Products, of any anomaly, shortage, damaged or open package, missing or defective Product(s), ...

This report will be made directly to the company in charge of the delivery, with copy by email to the address contact@vitaliseur.com or by followed mail or registered mail with acknowledgement of receipt to the address: NUTRITION QUANTIQUE - BP 5057 - 83091 Toulon CEDEX.

If no claim is made within the aforementioned period to the aforementioned partner and to NUTRITION QUANTIQUE, any action will be extinguished and the Products will be deemed accepted without reservation.

In application of the Code of consumption, if the Products were not delivered within 30 (days), as from the date indicated at the time of the validation of the order, the Customer will be able to cancel his order, by registered letter with acknowledgement of delivery to the following address NUTRITION QUANTIQUE - BP 5057 - 83091 Toulon CEDEX.

The price of the undelivered Products will then be entirely refunded to the Customer, the delivery costs remaining at his expense.

The Customer shall not be entitled to any reimbursement or damages, in particular when the delivery could not be carried out due to

5.3 Fees

The delivery costs correspond to the shipping costs charged to the Customer for the delivery of the Product(s) to the delivery address indicated by the Customer when ordering.

They apply to each order.

The exact amount depends on the country of delivery of the order.

For more information on the shipping costs for each country, please consult the "FAQ" section of the Website.

6. Returns and cancellations

6.1 Cancellation of order before delivery

You may cancel any order for your Products, free of charge and without cause, provided that the order has not already been shipped.

6.2 Return of defective products after delivery

You may return products that have been delivered to you if they are defective or do not conform to your order when you receive them. You have a period of 1 (one) week from the time you notice the defect to return the products concerned. If your complaint is justified, a new product will be returned to you.

6.3 Right of withdrawal

If the items you have ordered do not give you complete satisfaction, for whatever reason, you may return them within 14 (fourteen) calendar days of their receipt in accordance with Article L.121-21 of the Consumer Code, without any particular reason,

The Customer will inform NUTRITION QUANTIQUE of his decision to withdraw by means of an unambiguous statement indicating his order number:

by mail NUTRITION QUANTIQUE - BP 5057 - 83091 Toulon CEDEX;

by email contact@vitaliseur.net

In the event of exercise of this right, the Product(s) will have to be turned over by the Customer, within the aforementioned time limit, postmark being taken as proof, to the following address NUTRITION QUANTIQUE 2 rue Hippolyte Duprat 83000 Toulon.

The return of the Product(s) will be made by a tracked delivery method against signature, under the responsibility of the Customer who will have to keep the proof of sending. The return costs will be charged to the Customer.

This right of withdrawal is exercised provided that:

The Product(s) concerned must not have been washed or used in any way. The Product(s) must be new, undamaged, complete and stored in its (their) original packaging.

The Product(s) concerned shall be accompanied by all its (their) possible accessories, instructions for use and documentation and the invoice.

Upon receipt, NUTRITION QUANTIQUE will judge the condition of the returned Product(s). No return will be accepted and therefore no refund will be made if the returned Product(s) has (have) been used or damaged by the Customer, making it (them) unfit for sale.

Only the price of the Product(s) ordered minus the delivery costs will be refunded to the Customer by NUTRITION QUANTIQUE.

The use of a promotional code during the order, offering in particular the carriage costs, does not make it possible to obtain the refunding of those in the event of cancellation of a dispatched order.

Shipping rates for France retained in case of cancellation or return of a shipped order:

Small robinson : 8 euros / Big chef : 12 euros / Big chef pack : 15 euros / Trio ceramics : 6 euros / Duo ceramics : 6 euros / Soup pot ceramics : 6 euros.

The refund of the Product(s) will be made as soon as possible and at the latest, within 14 (fourteen) days following the date of receipt by NUTRITION QUANTIQUE of the Product(s) returned by the Customer.

The refund will be made by the same means of payment used by the Customer.

7. Product Warranty

In application of the legal guarantees of conformity of articles L.211-4, L.211-5 and L.211-12 of the French Consumer Code and of hidden defects of articles 1641 and following of the French Civil Code, NUTRITION QUANTIQUE commits itself to reimburse or exchange the Product(s) which appear to be defective, damaged or not corresponding to the order.

Article 211-4 of the Consumer Code

"The seller is obliged to deliver goods in conformity with the contract and is responsible for any defects in conformity existing at the time of delivery.

He shall also be liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when the latter has been put at his expense by the contract or has been carried out under his responsibility. »

Article 211-5 of the Consumer Code

"To conform to the contract, the property must:

(1) Be fit for the purpose ordinarily expected of similar property and, where applicable :

2° Or have the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and accepted by the latter. »

Article 211-12 of the Consumer Code

"The action resulting from the defect of conformity is prescribed by two years as from the delivery of the good. »

Article 1641 of the Civil Code

"The seller is bound by the warranty for latent defects in the thing sold which render it unfit for the purpose for which it was intended, or which so diminish that use that the buyer would not have acquired it, or would have given only a lesser price, if he had known of them. »

Article 1648 of the Civil Code

"The action resulting from redhibitory defects must be brought by the purchaser within two years of the discovery of the defect."

7.1

In the event of a problem, the Customer may contact NUTRITION QUANTIQUE via the Site's Customer Service Department.

The warranty period is specified on the Product description sheet according to the device and from the date of invoice.

In no case, the repair and the induced consequences could give right to an indemnity for any other cause.

The warranty does not apply in case of negligence, assembly, installation, or misuse of the Product concerned. The warranty does not apply to parts subject to normal wear and tear.

7.2

In the event of exercise of the guarantee of delivery, the Customer is asked to make a detailed complaint within 3 (three) clear days after receipt of the Product(s), by email to the address contact@vitaliseur.com or by registered mail with acknowledgement of receipt, postmarked to the address NUTRITION QUANTIQUE - BP 5057 - 83091 Toulon CEDEX, enclosing photographs in order to attest to the non-conformity or the defect of the Product(s)

After this period, the Product(s) shall be deemed to be in conformity and free of all apparent defects. No claim will be validly accepted on this basis.

Upon receipt of the claim, NUTRITION QUANTIQUE will assess whether the apparent defect or lack of conformity is proven and will proceed, if necessary, at the Customer's discretion, to exchange the Product(s) or to reimburse the Product(s) and the delivery costs.

The exchange can only be effective if the Product(s) requested in exchange is (are) available in stock in the size and characteristics requested. If not, the Customer will have the choice between an alternative Product(s) or a refund.

After validation of the guarantee by NUTRITION QUANTIQUE, the Product(s) must be returned, by the Customer, within the above-mentioned time limit, postmarked, to the following address NUTRITION QUANTIQUE 2 rue Hippolye Duprat - 83000 Toulon.

The return of the Product(s) will be done by a tracked delivery method, under the responsibility of the Customer who will have to keep the shipping receipts. The return costs will be charged to the Customer.

The Product(s) must be returned new, unused and in its (their) original box perfectly intact with all its (their) accessories.

Upon receipt, NUTRITION QUANTIQUE will judge the condition of the returned Product(s). No return will be accepted and therefore no refund will be made if the returned Product(s) has (have) been used or damaged by the Customer, making it (them) unfit for sale.

Only the price of the Product(s) ordered and the delivery costs will be reimbursed to the Customer by NUTRITION QUANTIQUE, subject to receipt of the returned Product(s).

The refund of the Product(s) will be made as soon as possible and at the latest, within 30 (thirty) days following the date of receipt by NUTRITION QUANTIQUE of the Product(s).

The refund will be made by crediting the Customer's bank account.

8. Responsibility - Confidentiality

8.1

Despite all the care that NUTRITION QUANTIQUE takes in the preparation of the Website, it is possible that the information, textual elements, documents, graphic elements, films, soundtracks and/or any other services appearing on the Website contain errors or are inaccurate or incomplete in any other way.

We shall not be liable for any damages arising out of the use of (or inability to use) the Website, including any damages caused by computer viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other property on account of your use of the Website or your downloading of any material from the Website or any related website. We also disclaim any liability for any inaccuracies or incompleteness in the Website. Although we use encrypted security software, the security of information and payments transmitted via the Internet or email cannot be guaranteed. We are not responsible for any damages resulting from the use of electronic communications.

8.2

We shall not be liable for any damage suffered by a third party resulting from the use of any of our Products. We decline all responsibility in the event of damage suffered by you, in particular in the event of non-performance or poor performance attributable to the Customer, either to the unforeseeable act of a third party, or to a fortuitous event or to a case of force majeure.

In any case, NUTRITION QUANTIQUE can only be held responsible for direct damages caused by Products sold on its site, and not for any other damages. The amount of the compensation due by NUTRITION QUANTIQUE cannot exceed the price of the order, including all taxes and excluding delivery costs.

8.3

To the fullest extent permitted by applicable law, we exclude all conditions, warranties, representations or other terms, express or implied, that may apply to the Website or any content on it.

8.4

You are advised that we provide the Website for your private use only. You may not use the Website for any commercial purpose, and we will not be liable to you for any loss of profits, loss of business, business interruption or loss of business opportunities.

9. personal data protection

The information and personal data collected for the purposes of distance selling are mandatory.

This information is essential for the treatment and the routing of the orders, the establishment of the invoices and contracts of guarantee. Failure to provide this information will result in the order not being validated.

In accordance with Law No. 78-17 of January 6, 1978 "Informatique et Libertés", the processing of nominative information relating to Customers and Prospects for online sales is carried out by NUTRITION QUANTIQUE and has been duly declared to the Commission Nationale Informatique et Libertés (CNIL) under numbers 1844101 and 1844101and complies with the provisions of the General Data Protection Regulation (RGPD) No. 2016/679 of April 27, 2016, which came into force on May 25, 2018.

9.1 Privacy Policy

You can consult the Privacy Policy of the company NUTRITION QUANTIQUE on the link below:

https://shop.vitaliseurdemarion.fr/mentions

9.2 Privacy

The Customer is entirely responsible for access to his Account and in particular for the confidentiality of the identifier and password he has chosen. He undertakes not to disclose them, but also not to allow their use by unauthorized third parties in any capacity whatsoever.

The Customer undertakes to contact NUTRITION QUANTIQUE as soon as possible at the slightest suspicion of piracy or unauthorized use of his Account.

NUTRITION QUANTIQUE cannot be held responsible for identity theft or misuse of an Account and the possible consequences that may result.

10. intellectual property rights

10.1 Rights to the Site and its Content

The Site, the Products offered as well as the databases integrated therein are the exclusive property of NUTRITION QUANTIQUE.

Consequently, any extraction, partial or total reproduction, transfer of the Site and/or of the elements it contains, such as databases, as well as any use other than their consultation on the Site, are strictly forbidden without the prior written authorization of NUTRITION QUANTIQUE, except for the exceptions provided for and strictly controlled by the laws in force, and in particular the Intellectual Property Code.

10.2 Rights to the trademarks and domain name of the Site

The names, denominations and identifying signs of any kind (such as logos or figurative marks, names of products and services), quoted and reproduced on the Site, are the property of NUTRITION QUANTIQUE. No use, even partial, reproduction, representation or imitation may be made of them by the User, except with the prior written authorization of the owners concerned. Any infringement of this obligation constitutes, in particular, an offence of counterfeiting or unfair competition exposing its author to legal proceedings and civil and penal sanctions.

In particular, the sign VITALISEUR DE MARION® and VITALISEUR® are registered trademarks, exclusive property of Mrs Marion KAPLAN and NUTRITION QUANTIQUE. Any unauthorized reproduction or representation in writing of the trademark, its logo and all related distinctive signs constitutes an act of counterfeiting, at the very least a reprehensible act for which the offender(s) is (are) exposed to legal proceedings, as well as to heavy civil and penal sanctions defined, in particular, by the Intellectual Property Code.

10.3 Rights on creations and designs of Products

The creations and models marketed by NUTRITION QUANTIQUE are works and/or drawings & models, exclusive property of NUTRITION QUANTIQUE. Any unauthorized reproduction or representation in writing of these works and/or designs, of any similar or identical form, constitutes an act of counterfeiting, or at the very least a reprehensible act, for which the offender(s) is (are) liable to legal proceedings as well as to heavy civil and penal sanctions as defined, in particular, by the Intellectual Property Code.

11. Content created by the user

11.1 Granting of a license

The User guarantees NUTRITION QUANTIQUE that he/she owns the rights to the Content posted on the Site, at least that it does not infringe the rights of third parties.

The User undertakes not to introduce in its contents any reproduction, evocation or reminiscence likely to violate the intellectual property rights of third parties.

By publishing a Content, the User accepts without compensation that its content be reproduced, represented or adapted, communicated to the public, in whole or in part, on the Site and accessible to Customers, Users of the Site as well as to third parties.

The User authorizes NUTRITION QUANTIQUE, on any current or future paper or digital medium, in any format and by any process known or unknown to date, for any storage, backup, transmission or downloading operation necessary for the proper functioning of the Site:

This license is valid for the duration of the intellectual property rights concerned and for the whole world.

The User agrees to reiterate this authorization for each Content published on the Site.

The User also undertakes to reserve, as a priority to NUTRITION QUANTIQUE, the exclusivity of the publication of its contents on any medium whatsoever, in any capacity and by any means whatsoever.

11.2 Limitation of liability

NUTRITION QUANTIQUE does not control the content created by the User or the Customer and is not bound by it in any way.

It does not play any active role, merely providing Users with a Content hosting service, claiming the qualification of host according to the law for the Confidence in the Digital Economy (LCEN) of June 21, 2004.

NUTRITION QUANTIQUE is in no way responsible for the content created by the User or the Customer, nor does it guarantee its accuracy, integrity or quality.

NUTRITION QUANTIQUE is not subject to a general obligation to monitor posted Content either, but it undertakes to make available to Users a device enabling them to report any abuse as well as to promptly remove any Content that is reported to it in accordance with the formalities and supporting documents imposed by article 6 I 5) of the LCEN.

In any case, the User or the Customer guarantees NUTRITION QUANTIQUE against any lawsuit concerning the Content he has published on the Site.

12. applicable law and jurisdiction

The present General Conditions are subject to French law.

The present General Conditions are written in French. Their possible translation into a foreign language has no value and cannot be used against NUTRITION QUANTIQUE for any reason whatsoever.

In the event of a dispute concerning the interpretation, execution or validity of these General Conditions, the French courts shall have exclusive jurisdiction.

In the event of a dispute concerning the interpretation, execution or validity of these General Conditions, the User or the Customer is invited to contact NUTRITION QUANTIQUE's customer service at contact@vitaliseur.net in order to find an amicable solution.

The User or the Customer is informed of the possibility offered by article L.612-1 of the Consumer Code to have recourse to a consumer mediator through the online dispute resolution platform of the European Commission accessible on the following link: https://webgate.ec.europa.eu/odr or on the website https://www.economie.gouv.fr/mediation-conso

The User or the Customer is informed that in this framework, a dispute cannot be examined by the Consumer Mediator when :

1° The User or the Customer does not justify having tried, beforehand, to resolve his dispute directly with NUTRITION QUANTIQUE by means of a written complaint according to the terms and conditions provided for, if applicable, in the contract;

(2) The request is manifestly unfounded or abusive;

(3) The dispute has been previously considered or is being considered by another mediator or by a court;

4° The User or the Customer has lodged his request with the mediator within a period of more than one year from his written complaint to NUTRITION QUANTIQUE ;

(5) The dispute is not within its jurisdiction.

Failing that, the French courts will have exclusive jurisdiction to resolve the dispute.

13. changes to the general conditions

The present General Conditions are concluded for an indefinite period as from the use of the Site by the User.

They may be modified at any time depending on the Site and the activity of NUTRITION QUANTIQUE. The User is invited to check their updates regularly.

Unless there are major changes affecting the User's situation, which may result in an alert on the Site, the User is deemed to accept these regular updates

Last update: July 2019